FAQs

Backorders/Substitutions:

1) If any products do become backordered that you have ordered you will be
notified.

2.) We will only substitute items with your permission if they differ greatly
from the original item description.

Cancellations:

1) Orders can be cancelled prior to shipment. Shipment generally occurs at 2:00 PM CST Monday - Friday (excluding U.S. holidays).

2) Orders can also be cancelled if they are on backorder.

3) If a problem exists on an order, it may be cancelled, at our sole discretion, 48 hours after being placed if there is no response to messages left informing you of such an issue.

Return Policy:

1) All returns require a Return Merchandise Authorization Number (RMA #) issued by an authorized Benchmark Hobbies representative. Please  contact us to obtain an RMA # prior to shipping the item back. Product returned without this authorization may not be identifiable to process a return, or at our sole discretion may be denied delivery.


2) At our discretion, all non-defective returns MAY be assessed a 20% restocking fee within 15 days of shipping. Shipping and handling fees will not be refunded. Mechanical, physical defects or warranties from the manufacturer must be handled by the buyer, Benchmark Hobbies will do what we can to help with problems or disputes. We inspect all products for visible quality issue prior to shipping


3) Non-defective product will only be accepted in resalable condition, with all original packaging.


4) Product can be returned to Benchmark Hobbies within 15 days of sale.


5) Upon receipt of the return, we will credit your account for merchandise costs, shipping costs are not refundable.


6) All returns not determined to be defective must be returned to Benchmark Hobbies at customers expense, items that are damaged or lost during the return process are not cover in anyway by Benchmark Hobbies, customers are encouraged to purchase shipping insurance.


7) Special orders or closeouts  and some hand tools may not be eligible for return.


8) Returns will not be accepted after 15 days after shipping, regardless of reason.

Payments Methods

All major credit cards, mail order/money orders. We do not accept cash or COD payments. Personal or business checks will be accepted on a case by case basis, depending on your credit history with Benchmark Hobbies.